Shopping

About

SERA HELSINKI FI2750233-4 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

What Shipping Methods Are Available?

Deliveries in Finland are sent using Finnish Post Office, Posti and Matkahuolto. For international orders please contact us at info@serahelsinki.com. SERA HELSINKI cannot be held responsible for missing packages. Customers from non-EU countries are responsible for any possible import customs and taxes.

Other shipping methods available upon request. Please note, possible additional payment from other shipping methods might be added to the check-out price. Further inquiries, contact info@serahelsinki.com.

Do You Ship Internationally?

We are happy to ship Worldwide. From our warehouse in Finland, we are able to ship nearly any address in the world!

Do You Add A Shipping Fee?

For purchases less than €100.00 we add €8.00 to the Grand Total at the check-out. For purchases over €100.00 the shipping is free. This applies to deliveries in Finland and internationally.

How Long Will It Take To Get My Package?

Orders are being shipped during workdays. Products from the stock are usually shipped within 3-5 workdays. Delivery time for products that are not in stock depends on product been purchased. For further information, please contact info(at)serahelsinki.com. Shipping is free of cost word wide.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Payment

Service providor

Maksukaista (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Maksukaista. Maksukaista, Paybyway Oy or Bambora is shown as the payment received in the bank account listing and in the invoice. Paying with Maksukaista is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Maksukaista: http://www.maksukaista.fi

What Payment Methods Are Accepted?

With Maksukaista you can pay your order by an internet banking account or a payment card (credit/debit). The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto, Everyday and Euroloan.

Jousto: With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com

Everyday: Everyday credit limit is at least 300 eur. Pay with one transaction by the end of next month (no extra fees) or with monthly payments. Minimum sum per monthly payment is 1/5 of the total sum of the bill. After the due date, 5% monthly interest rate is added. Annualized percentage rate for typical 500 eur credit is 48,52 %. More information: www.everyday.fi

Euroloan: Euroloan Consumer Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Euroloan invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. The payment method is enabled for payments from 10 to 2000 eur. The part-payment is invoiced every 30 days. For example, annualized percentage rate for a 1500 eur credit is 26,1 % when the payment term is 12 months. The total price is 1697,15 eur (incl. interest rate 6 %, invoicing fee 3,95 eur/month, opening fee from 3 eur).

Contact Maksukaista

Maksukaista, Paybyway Oy (business-id FI24865594)

E-mail: asiakaspalvelu@maksukaista.fi

Telephone: +358 29 300 5050 (workdays 9-16)

Address: Laserkatu 6, 53850 Lappeenranta, Finland

Is Buying On-Line Safe?

Maksukaista provides a valid Symantec Class 3 EV SSL CA – G3 issued certificate (SHA-256 with RSA Encryption) with a secure TLS connection.

Orders & Returns

How do I place an Order?

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

How Can I Cancel Or Change My Order?

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Please note. Every product is hand made and exquisite. The sizes ans shades of carpets might vary slightly. Irregularities are not defects but are unique to hand made products.

Do I need an account to place an order?

An account is not required. However, in case of further communication and to avoid any miscommunication we appreciate your registration.

How Do I Track My Order?

Sera Helsinki will keep you updated of the delivery process. We will inform you when your order has been finalized and the the product/s been sent including any possible tracking number.

How Can I Return a Product?

We offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either to exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition.

Sale items may not be returned or exchanged.

Before sending any returns, please contact us by email at info(a)serahelsinki.com.

Return address:

SERA HELSINKI OY

Vuoriharjunkuja 7

02330 Espoo

Finland

Legal

Law and Jurisdictions

Finnish law will be applied to all disputes arising under these Terms and Conditions.

Company information:

SERA HELSINKI OY

Vuoriharjunkuja 7

02330 Espoo

Finland

info(a)serahelsinki.com

Business ID: 2750233-4

Disclaimer

We will do our best to keep this website always up and running, but we cannot guarantee this.

The colors you see at the website may differ from the colors of the actual products, due to the color settings on your computer. SERA HELSINKI cannot be held responsible for any such discrepancies. We aim to provide the most accurate presentation of the products possible. If you have questions concerning colors or measurements, please contact us.

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